Return & Refund

RETURNS 

Relux Rack offers 14 days return policy upon receipt of your order on items sold in the European Union and UK. After this time, returns are not accepted. 

The bag must be in the same condition of purchase indicated on our site and the Relux Rack seal placed on the bag must not be cut or removed. 

In order to request a return, please email team@reluxrack.com with your order number and state ”return request” in your email. From there, our Customer Support will confirm that your return request has been approved and further instructions will be provided by email. 

The costs of the shipping slip used to return purchased items are the responsibility of the customer - 30 Euros in other countries of the European Union.

RETURN & REFUND POLICY

We accept returns for items sold in European Union and UK under certain conditions:

1) Items purchased must be in the same purchase condition shown on our site in the products page.

2) The ReluxRack seal placed on the bag must not be cut or removed.

3) You have 14 days after receiving the item to request a return. After this time, returns are not accepted. The date of receipt is authentic for the calculation of this period.

4) Any return must be the subject of a request by email sent to team@reluxrack.com. Please indicate your order number in the return request.

5) Upon your request, we will provide you with a prepaid shipping slip. It is imperative to use our shipping slip to send the item within 14 days of receiving the shipping slip.

6) Obligatorily ask for proof confirming your deposit of parcels with the carrier. Without this proof, ReluxRack is not responsible for packages not scanned by carriers.

7) The costs of the shipping slip used for the return of purchased items are the responsibility of the customer - 30 Euros in other countries of the European Union.

8) After the return and verification of the items, we proceed directly to the refund on the means of payment used for the initial purchase. Please allow 5-10 days for your refund to be processed by our teams and your bank.